1. About Us

The website mycuire.in is operated by Cuire, a retail and e-commerce brand dealing in lifestyle, kitchenware, home and gifting products.

Legal Entity Name: Falcon Entrepreneur Limited
Registered Office: 15/99, Indira Nagar, Lucknow, Uttar Pradesh - 226016
Website: https://mycuire.in
Email: support@mycuire.in
WhatsApp Support: +91-7897656531

2. Information We Collect

We may collect personal and non-personal information from you when you visit our website, create an account, place an order, contact us, subscribe to updates, or interact with our services.

2.1 Personal Information

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order details
• Return, refund and exchange details
• Customer support communication

2.2 Payment Information

We do not directly store your debit card, credit card, UPI PIN, CVV, net banking password or other sensitive payment credentials. Payments are processed securely through authorised third-party payment gateways, banks, UPI providers, Shopify payment systems, GoKwik, Shiprocket, or other approved service providers.

2.3 Technical Information

• IP address
• Device type
• Browser type
• Operating system
• Pages visited on our website
• Time spent on the website
• Location information based on your device, browser or IP address
• Cookies and similar tracking technologies

2.4 Communication Information

We may store communication made through email, WhatsApp, phone calls, SMS, website forms, social media platforms or customer support channels for order support, training, quality improvement, dispute resolution, fraud prevention and legal compliance.

3. How We Use Your Information

We may use your information for the following purposes:

• To process and deliver your orders
• To confirm payments and order status
• To provide shipping, tracking, returns, refunds and exchange support
• To communicate order updates through email, SMS, WhatsApp or phone
• To improve our website, products and customer experience
• To detect and prevent fraud, misuse, unauthorised transactions or security issues
• To send promotional offers, discounts, product launches or marketing communication, where permitted
• To personalise advertisements and product recommendations
• To comply with GST, tax, accounting, legal and regulatory requirements
• To handle complaints, claims, disputes and legal proceedings

4. Consent

By using our website, placing an order, submitting your information, contacting us, or using our services, you consent to the collection, storage, use, processing and sharing of your information as described in this Privacy Policy.

You may withdraw your consent by contacting us at support@mycuire.in. However, withdrawal of consent may affect our ability to provide certain services such as order processing, delivery, returns, refunds, customer support or account access.

5. Sharing of Information

We do not sell your personal information in exchange for money. However, we may share your information with trusted third parties where necessary for operating our business and providing services to you.

• Courier and logistics partners such as Shiprocket or other delivery partners
• Payment gateways and payment service providers
• Checkout and order processing partners such as Shopify, GoKwik or similar platforms
• Technology, hosting and website service providers
• Marketing and advertising platforms such as Google, Meta, Instagram and Facebook
• Analytics service providers
• Customer support and communication tools
• Legal, tax, accounting and compliance advisors
• Government authorities, law enforcement agencies or courts, where required by law

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags and similar technologies to improve your browsing experience, remember your preferences, analyse traffic, measure marketing performance and provide personalised advertisements.

You may disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

7. Marketing Communication

We may contact you through email, SMS, WhatsApp, phone calls, push notifications or social media for order updates, customer support, promotional offers, product launches and service-related communication.

You can opt out of promotional communication by contacting us at support@mycuire.in. Please note that even after opting out, you may still receive important transactional communication related to your orders, payments, shipping, returns, refunds or account.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes mentioned in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax records, fraud prevention and dispute resolution.

Certain records may be retained for a longer period where required under applicable laws including GST, income tax, accounting, consumer protection and other regulatory requirements.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, disclosure or destruction. We use appropriate technical, administrative and organisational measures to safeguard your data.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent for processing of your information
• Opt out of promotional communication
• Raise a complaint regarding handling of your personal information

To exercise your rights, please contact us at support@mycuire.in with your full name, registered mobile number, order ID if applicable, and details of your request.

11. Account Deletion and Data Deletion

If you wish to delete your account or request deletion of personal information shared with us, you may email us at support@mycuire.in.

Please note that deletion of certain information may affect your ability to access order history, refunds, returns, exchanges, warranty support, customer service or other website features. We may also retain certain records where required by law or for legitimate business purposes.

12. Social Media and Customer Reviews

If you tag us, mention us, post reviews, share images or videos of our products, or interact with our social media pages, we may reshare or use such content for promotional, marketing or customer engagement purposes.

If you want us to remove any such reposted content, please contact us at support@mycuire.in.

13. Third-Party Links

Our website may contain links to third-party websites, payment gateways, tracking pages, return portals, social media platforms or service providers. We are not responsible for the privacy practices, content, security or policies of such third-party websites.

You are advised to read the privacy policies of third-party websites before sharing any personal information with them.

14. Children’s Privacy

Our website and services are intended for users who are legally capable of entering into a contract under Indian law. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

15. Force Majeure

We shall not be responsible for any loss, damage, misuse or unauthorised access to your personal information if such event is caused due to circumstances beyond our reasonable control, including but not limited to natural disasters, cyber-attacks, hacking, data breaches beyond our control, internet failure, government actions, war, riots, strikes, technical failures, power failure or other force majeure events.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The updated version will be posted on this page with the revised “Last Updated” date.

You are advised to review this Privacy Policy periodically.

17. Grievance Officer

If you have any complaint, grievance, concern or question regarding this Privacy Policy or the handling of your personal information, you may contact our Grievance Officer:

18. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, the courts located at Lucknow, Uttar Pradesh shall have jurisdiction over disputes arising from this Privacy Policy.

19. Contact Us

For privacy-related queries, order-related support, returns, refunds or general assistance, you may contact us through the details below: